Trouble Shooting

Mercury Messenger Trouble Shooting

We have discovered that NOT ALL COMPUTERS ARE CREATED EQUAL! Because Mercury Messenger is designed to communicate with large numbers of computers in varying configurations it sometimes becomes an issue of cleaning up, repairing and fixing computers before Mercury Messenger can work properly.

TYPICAL ISSUES THAT MAY APPLY TO YOUR COMPUTER:

An old, Windows 95 operating system, version 1.0 operating on an antique that has a very slow processor. Mercury Messenger may still operate on this configuration but we may need to do some tune up of your computer first.
An up to date, modern computer with all of the correct hardware and software but KIDS are using the computer. If this is your situation it is likely that your computer is corrupted internally; both in the operating system AND on your hard disk drive. Computer games, downloads, viruses, spyware, etc. result from the unknown places children cruise into on the internet. We have experienced some people whose e-mails took 1-2 minutes to open. After visiting Dr. Mercury they experienced fast moving computers once again.
Our recommendation if you have children using your business computer is to invest in an inexpensive computer for them and to protect your business enterprise by your computer being exclusively yours.
We have found people with zero operating RAM (memory). A total RAM of 56K in an environment that needs 100-200k produces zero to minimal results.
Norton Firewall is a problem as well. It worked well prior to the Windows XP Update #2. Since then many previously supportive software programs have had difficulties. Such is true with the Norton Firewall. At Dr. Mercury we have included instructions on tuning up your Norton Firewall.

RECOMMENDED FIX AT THIS POINT:

Go To Dr. Mercury
Do the clean-up and fix-it's discussed
Come back here to select SHORT-SIMPLE RE-INSTALL

Select Which Issue Applies To You - Click On The Link:

(1) You have received a recommendation to perform a SHORT-SIMPLE REINSTALL:
(2) Unable To Obtain Verification After Installing The Software and Entering Your Username And Password.
(3) Need to start over
(4) You would like to perform a FREE diagnostic series that has been put in place to solve the problems that you have in your computer? This service is made available for FREE to all of those who are users of the Mercury Messenger Service.

NOTE: If you are still not successful with your installation this is an indication you have some problems in your computer. We recommend running our diagnostic program. Click here for Mercury Messenger Diagnostics.

You have received a recommendation to perform a SHORT-SIMPLE REINSTALL:

1) There is no need for you to re-register your USERNAME and information, that is already in the system or you wouldn't have received this recommendation.

2) If you have Firewalls up on your computer, it is recommended that you disable them for this simple download. Not necessary in 90% of the installations, but just a suggestion .

3) Click on this Link and follow the recommendations being made. Re-Install

4) ) If further difficulties send an e-mail to support@mercurymessenger.biz

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Unable To Obtain Verification After Installing The Software and Entering Your Username And Password.

We'll need to remove the software

1) Go to Start.

2) Control Panel.

3) Add or Remove Software.

4) Scroll down until you find remove Desktop Alert and or Mercury Messenger.

5) Select it or (them both) and remove.

6) If you have Firewalls up on your computer, it is recommended that you disable them for this simple download. Not necessary in 90% of the installations, but just a suggestion.

7) Now, for a SHORT Download.....Click Here >>>>>Re-Install

8) Simply follow the instructions..

9) If further difficulties send and e-mail to support@mercurymessenger.biz

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Need to Start Over:

Ok..you tried..and things didn't work as well as you had hoped and you would like to clean-up the mess and start over, simply follow these instructions.

First of all..we have prepared a FREE DIAGNOSTICS AND COMPUTER TUNE UP Page. Go to this page and work your way through the tests and fixes recommended:

A) Be sure you have only ONE FIREWALL operating on your computer

B) Be sure you have only ONE ANTI-VIRUS program operating on your computer

C) If you have kids that are using your computer it might be wise to get them their own computer and free your computer for your exclusive use for building your business. Games leave a lot of debris and fragmentation in your operating system and your hard drive.

Let' go visit>>>> Dr. Mercury When done return to here.

Welcome Back...now for a simple procedure to re-install your Mercury Download